Frequently Asked Questions

Need help or do you have a question about our products?

Product General



Shipping FAQ

We have 5 different shipping methods: unregistered, registered, priority line, expedited shipping and your own Courier.
In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our Warehouses).

If you choose Your Own Courier, you should leave your courier account number or your shipping agent contact information for package collection.

China Warehouse:
Shipping Type Country or Region Arrive within 1-7 Days Arrive within 8-15 Days Arrive within 16-30 Days Arrive within 31-45 Days Average Time (Days)
Unregistered Air Mail or Registered Air Mail United States 0.52% 44.87% 49.88% 3.5% 18.13
Spain, United Kingdom, Italy, Germany, France & Portugal 5.18% 43.44% 48.34% 1.17% 15
Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic 2.96% 40.34% 52.54% 3.74% 18.66
Russia 0% 4.45% 84.41% 11.1% 28
Japan, Korea 0% 21.30% 68.80% 9.66% 17.75
Brazil 0% 0% 23.91% 72.09% 38.6
Turkey 0.06% 37.75% 59.05% 3.1% 20.33
Thailand, Singapore & Malaysia 0% 40.39% 56.12% 2.6% 16.2
Other countries 0.7% 38.79% 47.94% 8.56% 23.57
Priority Line United States 12.28% 79.05% 7.4% 0.52% 11.75
Spain, United Kingdom, Italy, Germany, France & Portugal 8.44% 66.56% 23.45% 0.45% 13.55
Russia 0% 3.48% 75.79% 20.04% 31
Brazil 2.21% 6% 61.29% 25.46% 30
Turkey 20.42% 77% 3% 0.08% 10
Australia 7.67% 86.60% 5.68% 0% 11
Korea 97.54% 1.57% 0.89% 0% 7
Japan 95.80% 2.09% 0% 0% 6.84
Thailand, Singapore & Malaysia 58.96% 41.04% 0% 0% 8.45
Other countries 22.33% 30.8% 27.62% 17.64% 18.65
Expedited Shipping ALL countries(EMS) 3.8% 46.8% 26% 15% 14.8
ALL countries(DHL) 65.8% 25.75% 3.86% 0.37% 6.72

We can ship to most countries in the world.

Countries not shipped to include: South Sudan, Palestine.

If Shipping rules applied for your country after your registered, you can proceed the checkout and finish the payment.

The price depends on the weight of product, the origin, the destination, the shipping method and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination for your shipping address when you sign up then select the shipping method on the checkout-Payment page to obtain an accurate shipping cost.

Taxes may apply for imported goods/services and is regulated by the country law. Satistronix is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Payment FAQ

We makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by us, so you can choose the right way for you on the Checkout Payment Page.

Payment Methods: PayPal, Strip, Western Union, Wire Transfer

Paying with PayPal  (< 2000USD)

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

Advantages of using PayPal:

  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, won't see your credit card number, minimizing the risk of unauthorized use. 

Note: If the single amount over 2000USD,we have the right to inspect and hold this amount for 3-5 days paypal investigation. We will process the order after the safty investigation.

Paying with Stripe

The new standard in online payments

Stripe is the best software platform for running an internet business. They handle billions of dollars every year for forward-thinking businesses around the world.

Paying with Western Unio n (>200USD)

The beneficiary details for are:

  • Beneficiary: Haihong Ding
  • First Name: Haihong
  • Last Name: Ding
  • Country: CHINA
  • Address: No.2 Zhonghang Road, Shenzhen City, Guangdong, China

Note: Please Email your order number, the Western Union MTCN. Total amount,Sender's first and last name.Sender's address and Country. Sender's contact phone number to After you send the payment via Western Union. Only when we get this info, we will process your order.

Paying with Wire Transfer(>200USD)

The beneficiary details for are:

Beneficiary Account Name:   SATISTRONIX GROUP LIMITED

Beneficiary Account Number: 400-722302-838   

Beneficiary Bank Name:       HSBC Hongkong

Beneficiary Bank Address: Head Office, 1 Queen's Road Central , Hongkong

Swift Code:  HSBCHKHHHKH   


1.  Banks often charge fees for international transfers. You are responsible for your bank's fees. It is important that you ask  your bank exactly how much they will charge you for the transfer, and add this amount to the remitted total. If you do not  add it, the fee will be deducted from the transferred money, and you won't have paid enough for your order. The order will be  not be processed because of this.
2. After the payment, plese tell us your name, amount, currency and country and send us the bank slip for reference. Your order will not be shipped until we receive the payment.
3. If you have already made a bank payment to our HSBC account as described above, please  allow some time for this payment to  go through:  2-4 working days for the banks to complete the transaction, depending on the banks;  1 working day for SatisLED to process your payment and match it to an order; You will receive an email from SatisLED to confirm that we have process your order.

Warranty FAQ

As a high-tech and leading enterprise in the LED illuminating industry, SatisLED boasts its own powerful R&D and producing capacity. Engineers in our R & D departments are experienced experts of LED illuminating in power-research, structure-design, optics-design and heat-dispersion. Our chief engineers have achieved a number of patents in the field of illumination.

Our products are manufactured according to ISO 9001:2000-certified management system, coupled with our own strict production standards. Moreover, CE,FCC, RoHS and UL approvals guarantee our products to be sold and distributed smoothly both in domestic and international markets.Besides, it also has quite competitive price and much stronger function on radiation. 

Adhering to the principle of "Customer First, Honesty and Innovative Pursuit", we will do our utmost to satisfy various requirements from customers all over the world.

1 year guarantee date

If there is quality problem with your product,please return it to us ,and we will offer you free repair service. Customer should cover the return shipping fee, and SatisLED is responsible for the shipping costs of arranging reshipment by air mail.

Sometimes we may give you a solution according to the goods'value either issue you a partial refund or send a replacement.

(However, for general Consumables such as battery, soldering station etc, We only offer 3 months guarantee, for Clearance products, Please subject to the special statement in the description.)

45 days Money Back

 We offer Money-Back-in-30-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open an dispute, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days. 

Receive a wrong item?

Please send our service representative  pictures so that we can know what item you did receive instead and we can try to find out the problem causes. After we confirm this fault, we will give you a solution according to its value either for return, free replacement or offer you low cost to buy it. Of course, if this need to be returned, we will pay for the return shipping which sent by air mail.

Ordering FAQ

In our shop, choose your product and select the preferred diameter. By clicking the button “Add to Cart” the selected product will be placed in your shopping cart. To finish shopping, click on the shopping cart icon at the right upper corner of our website an continue to checkout. Fill in your information and continue with the next steps. Only when you click the button “Pay Now” at the last step, your order will be confirmed and finalized after the payment has been processed. You'll receive an order confirmation at the provided email address.

As long as your order hasn’t been packed and shipped yet, it is possible to cancel your order. To do this please contact our customer support at

If you  have already received a shipment confirmation of your order, it is unfortunately not possible to cancel your order anymore.

As long as your order hasn’t been shipped yet, it is possible to change the delivery address of your order. To do this please contact our customer support at However do have in mind that changing the delivery address may affect the shipping costs of your order.

Once you have received a shipment confirmation, it's no longer possible to make any changes to your order.

The invoices of your orders are accessible through your account. Please login to our website and click on "my account" at the right upper corner of our website. Under "Your Invoices and Payments" you'll find all processed payments and invoices of your orders.

Product General FAQ

coming soon...

Website FAQ

Coming soon...

Support FAQ

Coming soon...